Privacy policy

Privacy Policy

Last Updated: July 2026

Welcome to Lumatec. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (processed securely by our payment providers)
  • Order History
  • IP Address
  • Browser and Device Information
  • Cookies and Website Usage Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases
  • Respond to customer service enquiries
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails and special offers (only if you choose to receive them)
  • Comply with legal and regulatory obligations

3. Payment Security

Lumatec does not store your full payment card information. All payments are securely processed through trusted third-party payment providers using industry-standard encryption technologies.

4. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Improve website functionality
  • Understand website traffic and visitor behaviour
  • Personalize your shopping experience
  • Support advertising and marketing efforts

You may disable cookies in your browser settings, although some features of our website may not function properly.

5. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers who assist us in operating our business, including:

  • Payment processors
  • Courier and delivery companies
  • Website hosting providers
  • Marketing and analytics providers

These partners are required to protect your information and use it only for the services they provide.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request the deletion of your personal information where permitted by law.
  • Withdraw consent for marketing communications at any time.
  • Request information about how your personal data is processed.

8. Third-Party Services

Our website may contain links to third-party websites or services. Lumatec is not responsible for the privacy practices or content of those external websites.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lumatec

📧 Email: info@lumatec.co.za

POPIA Compliance

Lumatec is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. We process personal information lawfully, fairly, and only for legitimate business purposes while respecting your privacy rights.