Shipping Policy

Last Updated: July 2026

At Lumatec, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy below for information regarding order processing, delivery times, and shipping.

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Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

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Delivery

Lumatec proudly delivers nationwide across South Africa.

Estimated Delivery Time:

• 7–11 Business Days

Please note that delivery times are estimates and may vary depending on your location, courier operations, public holidays, or unforeseen circumstances.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping option.

Any available free shipping promotions will be clearly displayed on our website.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available), allowing you to monitor the progress of your delivery.

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Delivery Address

Please ensure that your shipping address and contact details are accurate when placing your order.

Lumatec cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

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Delayed Deliveries

While we strive to meet our estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Courier delays
• Severe weather conditions
• Public holidays
• High order volumes
• Remote delivery locations

We appreciate your patience and understanding should any unexpected delays arise.

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Lost or Damaged Parcels

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible so we can investigate the matter with the courier and assist you in resolving the issue.

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Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us:

Lumatec

Email: info@lumatec.co.za

Thank you for choosing Lumatec. We appreciate your trust and are committed to providing reliable delivery and exceptional customer service.