Terms of service

erms of Service

Last Updated: July 2026

Welcome to Lumatec. These Terms of Service govern your use of our website and the purchase of products from Lumatec. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

Lumatec reserves the right to update or modify these Terms of Service at any time without prior notice.

2. Products

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate. However, occasional errors may occur.

Lumatec reserves the right to:

  • Correct pricing or product information errors.
  • Modify or discontinue products without notice.
  • Refuse or cancel orders where necessary.

3. Orders

When you place an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the chosen payment method.
  • Your order is subject to acceptance and product availability.

Lumatec reserves the right to cancel or refuse any order at our discretion.

4. Pricing & Payments

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Payment must be received in full before your order is processed and dispatched.

5. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Estimated delivery times are provided as a guide and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Lumatec is not liable for delays caused by third-party courier services.

6. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers may request a return within 5 calendar days of receiving their order, provided the product meets the conditions outlined in our Refund Policy.

7. Warranty

Where applicable, products are covered by the manufacturer's warranty.

This warranty does not cover damage resulting from:

  • Misuse
  • Accidents
  • Unauthorized modifications
  • Improper installation
  • Normal wear and tear

8. Limitation of Liability

To the maximum extent permitted by law, Lumatec shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product purchased.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Website design

is the property of Lumatec and may not be copied, reproduced, distributed, or used without our prior written permission.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or purchases made through Lumatec shall be subject to the jurisdiction of the South African courts.

12. Consumer Rights

Nothing in these Terms of Service limits or excludes any rights you may have under the Consumer Protection Act, 2008 (CPA) or any other applicable South African law.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Lumatec

Email: info@lumatec.co.za

Thank you for choosing Lumatec. We appreciate your trust and look forward to providing you with high-quality LED lighting solutions and excellent customer service.